Hello,
I have had and used one of your 24-volt Ryobi trimmers for approximately the past five years, with great results. I purchased a 3-pack of your replacement string last fall. Although the first string continually wound itself around the cutting mechanism, I would take the time to unwind it and continue trimming. Just today I was using the unit and the 2nd string from this package started to do the same thing. Now my Ryobi trimmer is ruined (see photos). I know that my warranty is way past its expiration date, but I wanted you to be aware of this defective string - I have attached a photo of the string package with its bar code so you can possibly destroy other defective packages. I purchased the replacement string at Home Depot.
Dear Ryobi,
Spent over one hour of time in Home depot trying to use warranty on 18v battery(s). I have two that are no long working after 2years of use. The guy I just spoke to in your support was rude and hung up because I can not find receipt, and I just want replacement of these two batteries.
Ms. Dotti Bell On Phone To Ryobi Service
This is to share with you our dissatisfaction and experiences with your products. We purchased your battery operated Lawnmower, a Trimmer Expand it and a Blower and one extra Charger and Battery in order to have backup power from Home Depot about a little over one year ago. None of those products are working because none of the three chargers are charging. Home Depot referred our concerns back to you. Either, return or replacement of chargers and Batteries or credit the cost. We are now the less than happy owners, of three battery chargers, three batteries, plus the trimmer and blower. Dotti Bell .
On May 26th I purchased, from Argos, a Ryobi Electric lawn trimmer RLT5027. After a couple of hours use the spool cover flew off. It was broken beyond repair. The line on the spool was tangled. Could you please send me a replacement and also could you please send me the details of any local store where I can ask advice if anything similar was to happen again?
My address is 43 Southbrook Road, Havant, Hants. PO9 1RL.
Mr. Murphy On Phone To Ryobi Service
I'm on able to find blade saw for my bans saw ROYBI BS 902.