Zesco Customer Service Phone Number

Phone Number of Zesco is +260-977-913636, +260-211-363636, +260-211-361111 .
Zesco is a leading energy distribution company based in Zambia that generates and transmits electricity in the country. It is a public limited company managed by the state government. The company was originally introduced in the year 1970 as Zambia Electricity Supply Corporation Limited. In the year 1994, it was incorporated as ZESCO Limited when the performance contracts finalized with Zambia Government. Zesco is based with corporate head office in Lusaka, Zambia and has divisional offices in Ndola, Kitwe and Lusaka.
Official Contact Number of for All General Support
Phone: 260 211 361111
Additional Contact Number for Across All Networks MTN, Airtel and Zamtel
Phone: +260 211 363636
Contact Number for Support of Zesco
Phone: +260-977-913636 / +260-211-361111

Zesco Operations:


Zesco provides several selling solutions for consumers to purchase electricity units for consumers utilizing pay as you go meters. It operates nearly seven hydroelectric power stations for the mixed capability of 1,752 megawatts (2,349,000 hp). Apart from this, Zesco also owns one thermal power station of nearly eight megawatts (11,000 hp) with an overall installed capacity of 1,760 megawatts (2,360,000 hp). With nearly 9,975 km power distribution and transmission lines, the company has strong footprint in the country. Zesco also provides online services to manage your electricity bills. More than 3,600 employees are working under the ZESCO Limited.

Zesco Customer Service Fax Number:


+260-211-222753

Zesco Customer Service Department Locations:


If you are searching Zesco customer service centers nearest you, kindly visit at the given page link.
www.zesco.co.zm/DSAndCS/CustomerService/CustomerServiceCenters.html

Zesco Customer Service Department Hours of Operation:


Monday to Friday: 08:00 AM to 06:00 PM, Saturday: 08:00 AM to 02:00 PM and the Sunday closed.

Zesco Social Media Links:


Customer can also find Zesco through the given social media page links.

Zesco Facebook Page Link:


www.facebook.com/pages/ZESCO-Zambia-Electricity-Supply-Corporation/311020269002239

Zesco Linkedin Page Link:


www.linkedin.com/company/zesco

Zesco Google+ Page Link:


www.plus.google.com/explore/ZESCO


Zesco Address


The address of Zesco is Great East Road, Stand No: 6949, P O Box 33304, Lusaka, Zambia.

Zesco Email Address


The email address of Zesco is zesco@zesco.co.zm.

Zesco Website


The Website of Zesco is www.zesco.co.zm.

Zesco Customer Support Service Phone Number


The customer support phone number of Zesco is +260-977-913636, +260-211-363636, +260-211-361111 (Click phone number to call).




The postal and official address, email address and phone number (helpline) of Zesco Service Center and Zesco customer service phone number is given below. The helpline of Zesco customer service phone number may or may not be toll free.

Click Here To View Zesco Customer Service Phone Numbers


Zesco Phone Number Customer Service

What was the response after calling on specified numbers? To Write Click Here
If the contact information is incorrect, please let us know Here



View Contact Detail Like Phone Numbers



Zesco Source of Knowledge


www.zesco.co.zm/dsandcs/customerservice/nationalcallcenter.html
www.zesco.co.zm/aboutus.html
www.zesco.co.zm/contactus.html
www.zesco.co.zm/dsandcs/customerservice/headanddivisionaloffices.html
en.wikipedia.org/wiki/zesco
www.zesco.co.zm

Your Complaint, Suggestion, Complication, Review To Zesco

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Zesco Customer Service Number Delineated Here With Complaints and Reviews

Customer care female
Mr. Bright Msimuko CallsOct 05, 2022

Mr. Bright Msimuko On Phone To Zesco Service
Power off suddenly at N11 410 at around1855hrs today the 5th of October 2022 please reconnect us as soon as possible meter number 04254480496.

Reply
Customer care male
Mr. Amukena Joseph Lubasi CallsFeb 07, 2020

Mr. Amukena Joseph Lubasi On Phone To Zesco Service
We are experiencing frequent power supply outages in some sections of Foxdale area, Power supply is very unstable, keeps on coming and going, happening many times within a minute. The problem started last night at around 19hrs upto now still unstable. My meter number is 74004842956. Will greatly appreciate if the problem could be attended to as soon as possible.

Reply
Customer care female
Ms. Purity CallsJan 07, 2020

I have calling Zesco customer number it's been persistently busy. We have a problem in recharging units since last night.

Reply
Customer care female
Ms. Janet CallsDec 20, 2019

Ms. Janet On Phone To Zesco Service
The power is tripping, we no sure what could be the problem. Its an office block whilst other office power is on ours tends to have the same pertain.

Reply
Customer care male
Mr. Davies Lisimba CallsDec 19, 2019

No supply to our house in Kamwala South for 36 hours.compliant number 4614702. Please assist. No feedback from Zesco through number 322. We are your customers.

Reply
Customer care male
Mr. James Finch-smiles CallsDec 19, 2019

Is this long outage in Makeni some kind of load-shedding or what. Zesco been off since 18:55 last night till now - why. Transformer Number is:474

Account number this side is:4728566 Global Construction Makeni Lusaka ZAMBIA. Thank You. J. P. Finch-Smiles
Makeni
Lusaka
Zambia.

Reply
Zesco Customer Service Care Phone Number 333452
Mr. Sunil Kumar CallsDec 13, 2019

Good afternoon,
My name is Sunil Kumar , from olympia Lusaka. For the last three days we have no Zesco at home. We lodged a complaint, my complaint number is 4603845 and my meter number is 30730135594. We have 200 points in the meter, input is coming, but no output. I called to the customer service and talked to them many times, but still not yet resolved. I went to your office and explained the problem, they said we cant resolve it unless the Zesco is there, but the Zesco goes in the morning and comes back after 18. Hrs. So you guys cant resolve it after 18. Hrs? You guys please respond asap.

Zesco Phone Number Customer Care Service
Reply
Customer care male
Mr. Simatengo Simatengo CallsDec 10, 2019

Mr. Simatengo Simatengo On Phone To Zesco Service
Kindly assist with meter resetting

meter 04255914774.

Reply
Customer care male
Mr. Frank Kanyambi CallsDec 08, 2019

Mr. Frank Kanyambi On Phone To Zesco Service
Good evening, in Chilenje South - along Mubula Road, electricity went around 05:30hrs today while our friends on the other side of Chilenje South power went off around 08:00hrs and power was restored around 10:00hrs. This trend has been going every day and why are we treated differently?

Your quick response will be highly appreciated. Thank you, .

Reply
Customer care female
Ms. Chikwa Chongo CallsOct 15, 2019

Ms. Chikwa Chongo On Phone To Zesco Service
Power has cut twice in a day in chalala apex we need to study for our tests takwaba iyi mwa chaya yena we didn't have power from ten to 19 again power has cut
Fix this.

Reply
Customer care female
Ms. Monica Chabala CallsOct 12, 2019

Ms. Monica Chabala On Phone To Zesco Service
Light went at 10. 00hrs came back around 22. 00hr, but plot 3245congo road has no power and other houses chililobambwe.

Reply
Customer care female
Ms. Cheryl CallsJun 10, 2019

Ms. Cheryl On Phone To Zesco Service
I am unable to recharge my meter. Getting error 77 on display. Meter number 30733648387. Please help.

Reply
Customer care male
Mr. Chisha Chanda CallsMay 01, 2019

Mr. Chisha Chanda On Phone To Zesco Service
The meter is not responding, after erratic supply for a few seconds it permanentlt went off, we need help, house nine chipululu street libala stage 4A.

Reply
Customer care male
Mr. John Kalyalya CallsMar 01, 2019

Mr. John Kalyalya On Phone To Zesco Service
Am having error 77 on my prepaid interface and l do not have power in the house.

Reply
Customer care male
Mr. Pnlupenga Says Jun 24, 2019

I'm having error 77 can not recharge power. What's the problem?.

Reply
Customer care male
Mr. jonathan Says May 08, 2019

Plug the interface into the socket for the cooker with the batteries removed, drop all the brakers and put the batteries back into the interface and lift the brakers and enter 001 on the interface. It should show good.

Reply
Customer care male
Mr. Chonya CallsJan 25, 2019

Mr. Chonya On Phone To Zesco Service
Can't imagine that we can not get through yo report a simple problem to your numbers 322 0211363636. Does it mean we've to walk all the way to Buchi just to register a fault? Please get serious.

Reply
Customer care female
Ms. Lorraine CallsMar 22, 2018

Zesco numbers are all busy. How is that? I have been trying for the last 45 minutes continuously.

Reply
Customer care male
Mr. Julius Mpundu CallsMar 21, 2018

How can someone get in touch with Zesco because it so hard and it so poor as a nation for not help people on there need, like for me I have no power and this is night and freezer has got full of fresh food and been bought now for all this month imaging .

Reply
Customer care female
Ms. Lydia Phiri CallsJul 01, 2018

Ms. Lydia Phiri On Phone To Zesco Service
I bought units for 200 meter number 74000695499 using barclays mobile banking. Its now more than 12 hrs i have not received units. Help.

Reply
Customer care male
Mr. Kapembwa Chilufya CallsMar 08, 2018

Mr. Kapembwa Chilufya On Phone To Zesco Service
No power only at my place for 2day
Please help. I have the interface it's giving error 77. My contact is 0979421770.

Reply
Customer care male
Mr. Anganile Asukile CallsMar 07, 2018

Mr. Anganile Asukile On Phone To Zesco Service
Good day

I bought units for my prepaid meter and I am getting error 77. Please could you kindly assist.

Reply
Customer care male
Mr. Chihota CallsMar 05, 2018

Mr. Chihota On Phone To Zesco Service
I am reporting a problem of intermittent power supply for the past one month (since ten February 2018) in a Meanwood Ndeke Phase 2. Meter s 450 153 484 07 and 450 153 483 99.

Reply
Customer care male
Mr. Richard Nambwalu CallsMar 03, 2018

Mr. Richard Nambwalu On Phone To Zesco Service
Urgent,
Power has just gone off, the meter seems to have a problem as this is the third time it has happenned please assist urgently as i have a patient in the home. Meter number 74002769714. My mobile is 0955575252
Richard Nambwalu .

Reply
Customer care male
Mr. S J Ali CallsMar 01, 2018

Mr. S J Ali On Phone To Zesco Service
Since nine hrs of 28th February 2018 till morning 1st March 2018 thete wss no power in a big area around Twatotella street Emmasdale. Now today 1st March again since 11 hrs. The power has gone. We are a school located in this area and pupils are facing lot of problems since the midterm exams are underway. Kindly help.

Reply
Customer care male
Mr. Johnson Banda CallsFeb 19, 2018

Mr. Johnson Banda On Phone To Zesco Service
No power behind spectra filling station, salamapark.

Reply
Customer care female
Ms. Namooba Faith Banda CallsJun 14, 2018

Ms. Namooba Faith Banda On Phone To Zesco Service
I am getting an error code 77 when l recharge my meter meter number 30733835646. Kindly assist.

Reply
Customer care female
Ms. Racheal CallsFeb 13, 2018

Ms. Racheal On Phone To Zesco Service
We have not had power for the past two days)from 12/02/2018). I stay in waterfalls op complex near ibex mean wood. The power outage has also affected the water supply in the complex as we use bore holes. We would appreciate if someone could have a visit in the area with the view to fix the problem.

Reply
Customer care female
Ms. Annie CallsJun 07, 2018

Ms. Annie On Phone To Zesco Service
Hi am trying to enter the units which have been bought I have tried, but it's showing "error 77" and also "rejected" I have also tried all the necessary procedures, but it's still the same.

Reply
Customer care female
Ms. Karen Musonda CallsMay 30, 2018

Ms. Karen Musonda On Phone To Zesco Service
Hello, power is cut in my area (Libala stage 4B) every Sundays. I would like to find out what is happening.

Reply
Customer care male
Mr. Peter CallsSep 09, 2017

Mr. Peter On Phone To Zesco Service
Hello need help am unable to recharge my prepaid meter its giving error 77 and everything seems to be well connected please advise.

Reply
Customer care male
Mr. Chisanga Machiya CallsSep 01, 2017

Mr. Chisanga Machiya On Phone To Zesco Service
Have being reporting a faulty at my place, but i have not being getting any help, my account number is 45015272649. Each time I report a faulty am given a complaint number and promised that the faults team would pitch up to resolve my power issues, my first compliant number was 3369112 and the last number which I got today is 3414131. Why give compliant numbers that are not properly monitored or properly managed. Am now thinking you just give us these numbers as a way of manage us so that we think something is being done when there is nothing happening.

Reply
Customer care male
Mr. Francis Sampa CallsMay 05, 2018

Mr. Francis Sampa On Phone To Zesco Service
We have no power here in northgate behind SOS area for two days now why. We are now running out of water.

Reply
Customer care male
Mr. Weluzani Mwale CallsMay 04, 2018

I wish to learn and understand how Zesco operate where safety of its equipment and the general public is concerned. Some noted Trasformers in Lusaka Don't seem to meet the levels public safety. I have noted and reported some faults as i have noted. 1. Some Transformers have no Lighting Arrestors. 2. Some are not grounded. 3. Some have no Fuses on the MV sides to customer distributions. 4. Some Tx are small for areas their meant to supply. E. G a 200kva(176kw) Tx Supplies a market, and more than 25 housing units rated at 10kw(11. 4Kva) capacity. My question is, how many housing units are allowed on a 200KVA tx and what capacity does Zesco rate each standard housing unit?on one such Transformer we are seeing cables burning. We strive to engange local electricians to megger their new installations to a ground resistance of below ten ohms. But what is Zesco doing on their apparatus?like Tranformers?.

Reply
Customer care male
Mr. Victor Songolo CallsAug 12, 2018

I STAY IN SENANGA WESTERN PROVINCE OF ZAMBIA, CONTACT NUMBER 0963453851, I PAID FOR MY QUOTATION IN APRIL THIS YEAR AND WAS TOLD POWER WILL BE CONNECTED WITHIN 90 DAYS BUT UP TO NOW. THEY GIVE ME EXCUSES EVERY TIME I MAKE FOLLOW UPS WHICH EVEN DEMORALISES ME MORE, KINDLY ASSIST ME AS THE 90 DAYS IS OVER AND BY VENTURE OF THIS IAM BEING INCONVENIENCED AND MY ELECTRICAL APPLIANCES ARE GETTING DAMAGED. I THINK THIS IS AGAINST THE TERMS AND CONDITIONS THAT WERE AVAILED TO ME WHEN MY QUOTATION WAS OUT. AS GOVERNMENT NOW THE STRUNGLE IS TO IMPROVE SERVICE DELIVERY TO PEOPLE AT ALL LEVELS, AN OPPOSITE THING WITH Zesco HERE IN SENANGA, KINDLY ASSIST ME.

Reply
Customer care male
Mr. Pradeep CallsOct 03, 2018

Mr. Pradeep On Phone To Zesco Service
I have made a online payment through Barclays bank for my meter (cust reference 74001528699 yesterday evening for K 600, but I couldent get any token. What is the way forward. Regards.

Reply
Customer care female
Ms. Nkhata Abigail CallsDec 15, 2017

Ms. Nkhata Abigail On Phone To Zesco Service
WE HAVENT HAD POWER SINCE YESTERDAY AROUND 17:00 HRS WHAT IS HAPPENING KANSHI? OFF ROAN ROAD, KWACHA FLATS, KABULONGA.

Reply
Customer care male
Mr. Francisca Mhonda CallsDec 15, 2017

Mr. Francisca Mhonda On Phone To Zesco Service
Good morning, i have not had power at my residence from yesterday 11;00 hrs. My meter number is 30733076423. My line is 0976 766604.

Reply
Customer care male
Mr. Agness Mulenga CallsApr 20, 2018

I purchased Zesco units through an agent, but the units can not go through. Ineed help. Meter number 04189447172, Agness Mulenga .

Reply
Customer care male
Mr. Hudson Mumbole CallsApr 18, 2018

I have not been having power for one week now due to the faulty pre paid meter which was installed at one home every time we go to Zesco in marsh lands all am told there are no meters and they just keep on changing the statement. Please help me there is no water at home and everyone we are suffering. I stay in phase four meanwood chamba valley.

Reply
Customer care male
Mr. Mwamba Mutale CallsAug 01, 2018

Dear Zesco Customer Care

I wish to launch a complaint relating to purchasing of units through mobile platform. I bought units worth K200 through my cell phone yestarday, 31st July, 2018 at 20:54 hrs, but upto now i have not received the numbers/pin to load the units. Not even a feedback from Zesco. My phone number is 0960530236, and the meter number is 05003402186 under the name of Mr. Kampelwa. Kindly advise the next steps. Regards

Mwamba Mutale .

Reply
Customer care male
Mr. Billy Siamianze CallsDec 02, 2017

Mr. Billy Siamianze On Phone To Zesco Service
I bought power fo k200 through barclays mobile banking, but have not received the units. This is 3hrs in waiting.

Reply
Customer care male
Mr. Maliseni Mumbuna CallsNov 23, 2017

Mr. Maliseni Mumbuna On Phone To Zesco Service
Am unable to buy units using xapit
My account number is 04254988191 1.

Reply
Customer care female
Ms. Auxillia CallsJul 25, 2018

Zesco toll free line 322 is frustrating in the sense that it is always busy. I bought tokens today using MTN mobile money unfortunately i did not receive my receipt, tried to call 322 as advised, but the line was constantly busy.

Reply
Customer care female
Ms. Ana Nyirenda CallsJul 25, 2018

Ms. Ana Nyirenda On Phone To Zesco Service
IN REFERENCE TO P10012018018824,
THE PAYMENT WAS DONE ON five FEBRUARY 2018, BUT UPTO NOW WORK HAS NOT BEEN DONE. STILL WAITNG AND FOR HOW LONG ARE WE GOING TO WAIT.

Reply
Customer care male
Mr. Jackon Habbabuka CallsApr 05, 2018

Mr. Jackon Habbabuka On Phone To Zesco Service
Please help am having problems with the interface ts giving error 77. Contact 0971854002.

Reply
Customer care male
Mr. Mwangala Kambole CallsJul 19, 2018

Mr. Mwangala Kambole On Phone To Zesco Service
Error 77 on my prepaid customer interface.

Reply
Customer care male
Mr. Sydney Kasonde CallsJul 05, 2017

Mr. Sydney Kasonde On Phone To Zesco Service
I have problem with the prepaid meter which is error 77 once I try to enter units.

Reply
Customer care female
Ms. Chikondi Mweetwa CallsNov 16, 2017

Good afternoon

I have been your lines (both 0211363636 and 0211361111), but they are going through. I live in kamwala south, yellow shop area and we have not had power since yesterday around 20:00 hours, my meter number Is 74002235336 and my mobile is 0977 203023. Please I really need to get an update from Zesco about what could be happening to the power cut and what is being done. Regards.

Reply
Customer care female
Ms. inam khan CallsNov 27, 2016

Ms. inam khan On Phone To Zesco Service
dear all, this is khan from vill Elizabeth , chisango road , Lusaka. I want to inform that there is no power since Friday night up to now. we tried to call on zesco customer cair no. but no one answering. so, what we do?. i don't know. our things are going to spoil in freezer and no water in the tank becous of no water pump is working. so , please take some nassary action to resolve this issue. thanks regard

Reply
Customer care user complaints