Kobo Customer Service Phone Number

Phone Number of Kobo is 1 (416) 977-8737/1 (800) 231-234/1 (800) 902-221 .
Kobo is the brand name of eBooks, eReader and tablets which was introduced by Kobo Inc., in the year 2009. Under this brand name, the company produces and sells a broad line of tablets and eReaders. Kobo's products line include Kobo Arc, Kobo Aura HD, Kobo Aura, Kobo Wireless eReader, Kobo Glo, Kobo Aura etc. Kobo Inc is a Canadian privately held consumer electronics manufacturing company. Kobo has grown to become one of the world's fastest-growing eReading service companies. Kobo company serves a million customers in over 190 countries across the world. Kobo Inc., was formed by Michael Serbinis and is headquartered in Toronto, Ontario, Canada. Kobo is owned by the Rakuten, Inc which is a Japan based online retailing and Internet company.

Contact Kobo Customer Care Worldwide


CountryEmailPhone
Australia1 (800) 231-234
Franceaide@kobobooks.com0 (800) 915-740
Indiahelp.in@kobobooks.com000 800 001 6886
Ireland1 (800) 902-221
South Africahelp.za@kobobooks.com0 (800) 981 164
Philippineshelp.ph@kobobooks.com
Portugalajuda.pt@kobobooks.com
Spainajuda.es@kobobooks.com


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Kobo Address


The address of Kobo is 101 - 135 Liberty Street, Toronto, ON M6K 1A7, Canada.

Kobo Email Address


The email address of Kobo is help@kobobooks.com.

Kobo Website


The Website of Kobo is www.kobo.com.

Kobo contact person


The contact person of Kobo is na.

Kobo Customer Support Service Phone Number


The customer support phone number of Kobo is 1 (416) 977-8737/1 (800) 231-234/1 (800) 902-221 (Click phone number to call).




The postal and official address, email address and phone number (helpline) of Kobo Service Center and Kobo customer service phone number is given below. The helpline of Kobo customer service phone number may or may not be toll free.

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Kobo Phone Number Customer Service

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Kobo Source of Knowledge


www.linkedin.com/company/kobo-inc.
en.wikipedia.org/wiki/kobo_inc.
www.kobo.com/aboutus?___store=in&style=onestore
www.bbb.org/kitchener/business-reviews/internet-shopping/kobo-in-toronto-on-1225483/directions
www.kobo.com

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Kobo Customer Service Number Delineated Here With Complaints and Reviews

Customer care female
Ms. Veronica CallsDec 29, 2021

Its very difficult to contact anyone at Kobo. I keep getting redirected to other useless places. It has taken me over an hour to get a phone number to which I am currently sitting on hold for. Also my Kobo is only 16 months old and it's frozen. This is the 2nd time this has happened to me with different Kobos. Very disappointing.

Reply
Customer care female
Ms. Elizabeth Wright CallsDec 12, 2018

Ms. Elizabeth Wright On Phone To Kobo Service
I purchased the book The Post Hope Challenge, but it didn't appear in my library properly. On the third page was an error message 6. Something about not available.

Reply
Customer care male
Mr. Steven CallsJul 02, 2017

Mr. Steven On Phone To Kobo Service
You are sending an upgrade that will not load I cannot load my books please fix this problem.

Reply
Customer care male
Mr. Steven Graham CallsJul 02, 2017

Kobo wants to update my software. It will not be allowed by Windows. Every time I try I cannot acess my books please fix it.

Reply
Customer care male
Mr. D Newlands CallsMay 30, 2017

Mr. D Newlands On Phone To Kobo Service
Cannot sync library to Ereader Have bought three books and cannot read them on Ereader.

Reply
Customer care female
Ms. Shirley Yelavich CallsJun 21, 2018

I bought my new Kobo five days ago after having my previous one for eight years without a hitch. This new one froze on sleeping and cannot do anyhing with it. What a joke I went to JB HIFI store in Cairns Central and was told i cracked the lcd screen mean while i bought a cover the day I bought the Kobo as i had a cover on my first one too. I had not treated this Kobo any different to my first one. What a joke I bought two extra years warranty for $30. More fool me. No more Kobo for me. Just wasted $200.

Reply
Customer care female
Ms. Judith Leslie CallsJun 18, 2018

On June 6th I used 2400 points to redeem a book which I had already bought. I have sent SEVEN emails asking for the 2400 points to be reversed, but I get no reply and no points reversal
If someone asks me about Kobo service now I'd say it's bad. I used to be a big fan and encouraged friends to buy Kobo rather than Kindle etc. There is no longer a customer service phone for Australia and it seems any emails are just ignored. I KNOW this is a trifling matter, but it has become indicative of a total lack of customer service for Australian customers.

Reply
Customer care female
Ms. Rosemarie Vanderheijden CallsApr 28, 2017

I received a new Kobo aura edition two as a gift form my kids. It won't charge. Tried different cords and power supplies, still dead. Can't seem to get anyone by phone. Please advise.

Reply
Customer care male
Mr. Gino Varnier CallsJan 23, 2018

Mr. Gino Varnier On Phone To Kobo Service
Why your people do not answer your phone. ? ?.

Reply
Customer care male
Mr. Dallas Wallace CallsMay 18, 2018

Hi,
I used $4. 99 from a $25 Kobo gift card to purchase a book, but can not use the remaining balance to purchase another book.

Reply
Customer care female
Ms. Julie Lydon CallsJan 18, 2018

I have emailed several times that I have four books not loading into my Kobo.

Reply
Customer care male
Mr. Peter Ross CallsJan 13, 2018

Every time I download an e-book I get the message "Your eReader is not authorized to open this book. In settings at ADOBE my email address is authorized and is the same at Kobo.

Reply
Customer care female
Ms. Sandy CallsAug 10, 2017

I own a Kobo reader and was out of town last week and forgot my cable to charge the Kobo reader in the hotel. Would it be possible to send me a charging cable so I can charge my Kobo reader. Thanks.

Reply
Customer care male
Mr. Terry Archbold CallsApr 30, 2018

I need to change my e-mail address, but can not find a way to do so and Kobo's website no longer has a contact number. Not happy with Kobo.

Reply
Customer care male
Mr. Mark Allen CallsAug 04, 2017

Mr. Mark Allen On Phone To Kobo Service
I was informed yesterday that a account had been created under my email address. I did not create the account numberr have i ever heard of your company. I was told the account cannot be deleted only "deactivated" i would like for the account to be deleted as per the data protection act as i do not want the account to be ever be able to be reactivated.

Reply
Customer care female
Ms. Erin Borgfeldt CallsAug 03, 2017

I have bought two books on Kobo. They will not download. Seven Pillars of Wisdom purchased 3/5/15
A lesson on Dying purchased 1/8/17
My e-reader is a Sony bought 2013. I have previously purchased books from Kobo with no problems. If this problem cannot be resolved please credit me for these books and I will purchase another e-reader elsewhere.

Reply
Customer care male
Mr. Minanath CallsJul 22, 2017

I am book Kobo mb2 excrise bike from amezon i want knowledge about use this bike also demonstration.

Reply
Customer care female
Ms. Sylvi Mcintyre CallsAug 31, 2018

Ms. Sylvi Mcintyre On Phone To Kobo Service
Tech support went from five dollars to 47 dollars. All I want to know is how to pay forNO the books I chose.

Reply
Customer care female
Ms. Barbara Price CallsAug 26, 2016

I have two Kobo readers one is a KobogloHD the other model N647 ? My complaint is I am unable to connect my N647 to computer to the to download books. I think I am doing everything that is on the set up page. Am I only able to have one Kobo attached to my computer? I am not happy with my Kobo glo HD as it keeps shutting down and when turned back on I have to search for the page I was reading.

Reply
Customer care male
Mr. Aanchal CallsAug 17, 2016

Is there a service centre in Mumbai, India? My Kobo Arc touch screen is not working properly. The screen keep shifting automatically. Also few alpabets are not working. I tried calling the India toll free number, but call keeps getting disconnected. Can someone help?.

Reply
Customer care female
Ms. Maria Serra CallsAug 10, 2016

Ms. Maria Serra On Phone To Kobo Service
Hi, The books that I bought tonight are not downloading. I have a Sony Reader and have never experienced this before. I hope you can help. The books are: The Stranger and The Sister. Thanks.

Reply
Customer care male
Mr. Teresa CallsAug 04, 2016

We have a problem with our tablet. The charging port got loose and hard to charge. Then it broke off totally inside. After googling the problem, we found that this would appear to be a very common problem. The Kobo website is useless unless you have a Kobo account email address. Finally found this site with a phone number. Called their customer service department. They asked how old the tablet is. Because the tablet is two years old, it's out of warranty and they said they won't replace it. Understood. Asked about repairs. Was told absolutely no one offers that service. Quite an expensive piece of junk. We have an older Sony ereader which is probably about seven years old. Works perfectly.

Reply
Customer care female
Ms. Adriana Mitro CallsAug 01, 2016

I HAVE A Kobo READER THAT I HARDLY USED. AFTER A YEAR OF NOT USING IT I TRIED TO CHARGE IT, AS IT NEEDED TO BE CHARGED, AND IT WON'T CHARGE OR TURN ON. I AM REALLY UPSET, AS IT IT HAS BEEN HARDLY USED, AND NOW IT SEEMS TO BE DEAD. I WOULD APPRECIATE SOME HELP FROM YOU/

ADRIANA.

Reply
Customer care male
Mr. Madhu Paliath CallsAug 01, 2016

My Kobo reader display is damged. The display paanel is split in to two part. Top portion is darkened. Other features. Are working fine. Is there any service centre in India, Kerala?.

Reply
Customer care female
Ms. Valerie Wiltshire CallsJul 31, 2016

I have a Kobo Arc seven which I purchased in 2014. I absolutely love it, but lately parts of the screen seem to be losing their touch and just stick. Can I do anything. Val Wiltshire.

Reply
Customer care female
Ms. Maureen Callahan CallsJul 30, 2016

I having trouble with my Kobo syncing to my desk top. Every time I start to download it stop with error. My books keep getting taken off my Kobo Ereader every time I charge and then I cannot read the books, so I have to go to each book and reinstall if by clicking on download book. I have reinstalled the program and now the pictures of the books are not showing up. I really enjoy read, but to download new books and charging is a nightmare. Can you help me or is there something wrong with my Kobo ereader. Thank you waiting to hear from you.

Reply
Customer care female
Ms. Charleen Goodwin CallsJul 20, 2016

Ms. Charleen Goodwin On Phone To Kobo Service
Cannot open up book content. Screen reads "Connected and Charged" and is now frozen. Cannot turn it off to make message disappear. I have ejected ereader and unplugged USB cable three times and it does not help.

Reply
Customer care female
Ms. Victoria Mcgregor CallsJul 18, 2016

Ms. Victoria Mcgregor On Phone To Kobo Service
I am trying to buy the book The Nightingale -Kristen Hannah and
I get all the way to "Confirm" and then I get OOps Something went wrong. What is the problem?.

Reply
Customer care female
Ms. Mary White CallsJul 13, 2016

Ms. Mary White On Phone To Kobo Service
I want to change my email address and it won't allow me to do that. Help. My old address was m-dwhite@hotmail. Ca
My Paypal is now with the new one and I cannot buy anything until this is changed. Thanks
Mary White .

Reply
Customer care female
Ms. Anne Harris CallsJul 11, 2016

Hello. I'm unable to purchase books on my Kobo Site. I get a message saying 'oops. Unfortunately it appears we experienced a technical difficulty. Please try your request again. If you continue to get this notification, please contact our customer care department for assistance: call 1-866-204-4714. I dialed the number, but it is no longer in service.

Reply
Customer care male
Mr. Judy Anderson CallsJul 06, 2016

I am trying to reach Kobo customer care - I follow the icon, fill out all the information and then cannot send the request anywhere. There is no live link to send anything - it is a deadend. I need to change my customer sign in (email address) and cannot do this - I will lost my library of books if I do not get this fixed up.

Reply
Customer care male
Mr. Valencia CallsJul 04, 2016

Mr. Valencia On Phone To Kobo Service
You overcharge me for my books. Really i have purchase over 200 books from you and today i really saw the transacction properly - so you i should have paid R145 for a book Falling In by Lydia Michaels, but once i checked out the book came to R215 rand and no its not VAT because guess what that too was added in the end ridiculous. Please sort this out.

Reply
Customer care female
Ms. Muriel Boninblank CallsJul 01, 2016

Ms. Muriel Boninblank On Phone To Kobo Service
I am soo frustrated I purchased two books yesterday on my account, order number 52707800. Neither of these books downloaded into my library and I was billed for both. I tried deleting them, but cannot reload them as it is saying that they are already in my library.

Reply
Customer care female
Ms. Pat Parisi CallsJun 22, 2016

I now have two Kobo e-readers bought within the last two years that do not load books or work. I would like assistance please. I did go back to the Indigo where I bought them at Bayview Village and they said only you could fix these problems. One will not load books and the other (a Glo) will not boot and has lines across the screen. I cannot buy a new device every year.

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Customer care female
Ms. Vicki Bottcher CallsJun 18, 2016

Ms. Vicki Bottcher On Phone To Kobo Service
Hi I purchased imperfectly matched by Mj fields on 14 June 2016 $3. 92
The content inky has a few chapters in
I would appreciate if you could please resend the complete book
Thank you
Vicki Bottcher .

Reply
Customer care female
Ms. Beverley Smart CallsJun 02, 2016

Ms. Beverley Smart On Phone To Kobo Service
Billing error on my account on May16/16, book purchased was Bittersweet, order 948733767, my credit card was charged four times in the amount of 2. 09. Please credit back 6. 27. Please confirm.

Reply
Customer care female
Ms. Annemiek Buis CallsMay 24, 2016

Hello, I have a Kobo for at least ten years, got it as a birthday present from my children. I use it almost every day. Now the button on the bottom right is not working any longer, the rubber broke, this means that I am having a very hard time to go from one page to the next. Can this be repaired? Where do I go for that?
I look forward to your answer, thanks very much, AMB.

Reply
Kobo Customer Service Care Phone Number 255844
Mr. Ratan Deb Nath CallsFeb 26, 2016

I purchased online one ebook "INDIA 2016" from Kobo. The amount was debited from my bank account. I could not find any downloading link for that book till today.

Reply
Kobo Customer Service Care Phone Number 255434
Ms. Sheela R CallsFeb 23, 2016

Ms. Sheela R On Phone To Kobo Service
2/15/2016 2126966893 RS. 186. 34 eBook

I have purchased a book Practical Arrangement with the above order reference number. But I am not able to view the book in my Library.

Reply
Customer care male
Mr. Rajendran C CallsFeb 21, 2016

My ebook library was moved from Flipkart to Kobo on Sunday, December 20, 2015. But, I am not able to find the same, when I loged into Kobo using my PC. Instead, the following message was flashed:-

"We moved this library on Sunday, December 20, 2015. Please contact Kobo Customer Care and tell them that you were migrating your books. Quote the following number is 69adf4762245ae632f1a1d46ba13be5a

Please help me out to read the book I have moved to Kobo.

Reply
Kobo Customer Service Care Phone Number 248501
Ms. Morgan Smith CallsDec 18, 2015

You advertise the ability for people to send gift cards for specific books as presents. A friend of mine wanted to give my e-books as gifts for Christmas, but found she is not able to do this. I am really upset and angered by this, partly because of lost sales (for me AND for you), but also because I have been pushing the Kobo gift cards on social media, believing that this ability to give specific books was a wonderful idea. Basically, this seems to me to be a bait-and-switch game, and essentially fraudulent. If there is some way to rectify this as soon as possible (like before Christmas?) please let me know. I have always supported Kobo, but this has left a pretty bad taste in my mouth, and I am very tempted, as both a reader and a writer, to take my business elsewhere.

Reply
Kobo Customer Service Care Phone Number 234986
Ms. Indrani CallsAug 11, 2015

I have trouble opening the book. I called the customer service as soon as I hung up the phone book opened. However I bought another book that is only in the Kobo format. I cannot open one of the books as it say book is locked. Can you solve the issue.

Kobo Phone Number Customer Care Service
Reply
Customer care female
Ms. Jackie CallsFeb 27, 2015

Ms. Jackie On Phone To Kobo Service
I loaded up my book I wrote and when I went to try and check the epub version I can not open it, have emailed and got no response, I'm getting so frustrated, the Australian phone number does not exist, who can help why can not I open an epub file

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Customer care male
Mr. Kelly A Surmon CallsDec 15, 2014

I recently purchased a book on my tablet and was charged 475228JP72BR6 ; DIRECT DEBIT; PAYPAL AUSTRALIA 0573014361. It has not appeared in my library. Also I keep getting and upgrade message on my desktop computer. I hit upgrade and now it wont let me do anything on the Kobo site. Keeps saying looking for upgrades. Please help.

Reply
Customer care female
Ms. Margaret Bierma CallsDec 28, 2014

We purchased the book 'Bones in her Pocket' by Kathy Reichs. We used a gift card, it deducted the purchase, but it never appeared on our computer therefore we could not sync it to our Kobo.

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Customer care female
Ms. Claudette Hachey CallsDec 28, 2014

Ms. Claudette Hachey On Phone To Kobo Service
I purchased a book called "My Time in Heaven" by Richard Sigmund. The book would not open. It gives me a OOPS message. I tried to delete the book and reinstalled it,, but to no avail. I need your help with this matter. Please contact me either by e-mail or by telephone 450-372-0179. Awaiting your prompt reply. Thank you.

Reply
Customer care male
Mr. Janette Lusebrink CallsDec 22, 2014

Mr. Janette Lusebrink On Phone To Kobo Service
No complaints, the lady that i talked with was very nice and extremely helpful. I wish to thank her for all the help she assisted me with. I like kobo books. Warm regards, Merry Christmas and Happy holidays.

Reply
Customer care female
Ms. Susan Rabasse CallsDec 16, 2014

Ms. Susan Rabasse On Phone To Kobo Service
When I called no one answered. I tried to buy a book and it's saying error 6. I know my credit card works. Can someone please contact me?

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Customer care male
Mr. Steven Hobbs CallsDec 07, 2014

I tried to purchase two Kobos online. Our post box is valid credit card address, your set up would not accept this. (First with online ordering that we have had this problem)
I hope your customer service is better than the comments and look forward to someone calling so that we may order. Sincerely,
Steven Hobbs.

Reply
Customer care user complaints