Mr. Shan Mathur On Phone To Lufthansa Cargo Contact Service
Hello There
I shipped hardware on behalf of P and G Boston to P and G Medellin. Hardware is available at Bogota airport. I need contact details with whom I need to get in touch for custom clearance.
Ms. Gabriela Castroman On Phone To Lufthansa Cargo Contact Service
We have two vehicles that have been sitting at LH Chicago since Sunday. We've tried to reach LH cargo Chicago for two full days so they can update AMS. AMS does NOT show an AWB or arrival date for US Customs. When I got through I was told they are busy during this season so they do not answer the phone AWB number 020-84228060 needs to be entered so it will show on file with US Customs in order for our broker to make entry. Walter at LH Chicago hasn't been helpful and I am told he is now on vacation We've called, left messages and even sent emails with nothing being done. US Customs confirmed LH needs to update AMS immediately. This is the worst customer service that has been given to us in the last 22 years of importing vehicles from Germany to USA. Clearly, these vehicles are a priority or we would have received them by sea not air I am really shocked of how unprofessional and low LH has been. GabrielaTransWorld Import/Export Tel 813. 876. 8611.